Terms & Conditions

1. Eligibility

LioKart may be used by adults and by minors under the supervision or involvement of a parent or legal guardian.

If you are a minor, your parent or guardian is responsible for supervising your use of LioKart and for any orders or transactions made through your account.

2. About LioKart

LioKart is a platform that helps customers discover and order fashion products from participating stores in their city.

Products displayed on LioKart may be sold and fulfilled by independent sellers.

LioKart may also provide delivery, payment, support, return, refund, and related platform services.

3. Account Registration

Users may be required to register or log in using their mobile number and SMS OTP verification.

You are responsible for providing accurate information and keeping your account secure.

You must not:

• Use another person’s account without permission
• Create fake or misleading accounts
• Place fraudulent or abusive orders
• Misuse OTP or verification systems
• Attempt to interfere with LioKart services

LioKart may suspend, restrict, or disable an account in cases of suspected fraud, misuse, abuse, fake orders, repeated policy violations, or other suspicious activity.

4. Product Information

Product information such as:

• Images
• Size
• Color
• Description
• Price
• Stock status
• Fabric or specifications

may be provided by participating sellers.

Sellers are responsible for keeping product information reasonably accurate and up to date.

Actual product appearance may vary slightly due to lighting, photography, screen settings, or other factors.

5. Product Quality and Seller Responsibility

Participating sellers are responsible for:

• Product quality
• Authenticity
• Product description
• Available stock
• Correct size and variant information
• Packaging of the product
• Providing the correct item for the order

LioKart may assist customers with support, disputes, returns, refunds, or seller-related issues according to applicable policies.

6. Pricing and Charges

Product prices are generally set by participating sellers.

The final amount payable by the customer may include or reflect:

• Product price
• Delivery-related charges
• Platform-related charges
• Taxes, where applicable
• Other clearly disclosed charges

Applicable charges will be shown, included, or communicated before the customer completes the order.

Prices and availability may change without prior notice.

7. Orders

An order is subject to:

• Product availability
• Seller acceptance
• Service availability
• Delivery availability
• Successful payment, where applicable

Placing an order does not always guarantee that the product will be available.

A seller or LioKart may cancel an order where necessary, including if:

• The product is out of stock
• The seller cannot fulfil the order
• The delivery location is not serviceable
• Payment fails or cannot be verified
• Fraud or suspicious activity is detected
• Incorrect pricing or listing information is identified
• Technical or operational issues occur

Where applicable, prepaid amounts for cancelled orders will be handled according to the applicable refund process.

8. Delivery

LioKart aims to provide fast delivery from stores within the customer’s city.

A delivery time such as “60 minutes” is an estimated or target delivery time and is not a guaranteed delivery commitment.

Actual delivery time may vary due to factors such as:

• Store preparation time
• Product availability
• Traffic
• Weather
• Distance
• Rider availability
• High order volumes
• Technical issues
• Events outside reasonable control

Customers should provide an accurate delivery address and be reasonably available to receive the order.

9. Returns, Exchanges and Refunds

Return, exchange, and refund requests are subject to LioKart’s Return & Refund Policy.

Unless otherwise stated for a specific product or situation:

• A return request should normally be raised within 3 hours of delivery
• The LioKart seal should not be broken, removed, or tampered with
• The product should remain unused and in acceptable condition
• Original tags, packaging, and accessories should be retained where applicable

Different rules may apply to genuine cases such as:

• Wrong product delivered
• Damaged product
• Defective product
• Missing item
• Other verified fulfilment issues

Approval of a return, exchange, or refund may be subject to inspection and verification.

10. Payments

Payments may be processed through authorised third-party payment gateway providers.

LioKart does not directly store complete sensitive payment credentials such as:

• Card PIN
• CVV
• UPI PIN
• Online banking password

Payment processing is also subject to the terms and policies of the relevant payment service provider.

11. Refunds

Where a refund is approved, it may be processed through the original payment method or another permitted method depending on the transaction type.

Refund processing time may depend on:

• Payment gateway
• Bank
• UPI provider
• Card issuer
• Applicable payment network

LioKart is not responsible for delays caused solely by third-party payment or banking systems after a refund has been successfully initiated.

12. Seller Terms

Sellers using LioKart must:

• Provide accurate store and business information
• Keep inventory reasonably updated
• Fulfil accepted orders properly
• Avoid listing prohibited, illegal, counterfeit, or misleading products
• Maintain reasonable product quality
• Follow LioKart operational policies
• Cooperate with valid returns, refunds, exchanges, and customer disputes

LioKart may restrict or suspend a seller account for repeated cancellations, inaccurate inventory, fraud, customer complaints, policy violations, or other serious operational issues.

13. Customer Responsibilities

Customers must:

• Provide accurate account information
• Provide a correct delivery address
• Select the correct product, size, and variant
• Be reasonably available to receive delivery
• Use LioKart lawfully
• Avoid fake orders, abusive conduct, fraud, or misuse

Customers should inspect products promptly after delivery and raise eligible concerns within the applicable time period.

14. Prohibited Use

You must not use LioKart to:

• Commit fraud
• Place intentionally fake orders
• Harass sellers, riders, employees, or other users
• Attempt unauthorised access to systems
• Copy or misuse LioKart software or platform content
• Upload malicious code
• Disrupt or damage LioKart services
• Carry out unlawful activity
• Misrepresent identity or business information

15. Intellectual Property

The LioKart name, logo, website design, application design, software, graphics, branding, and original platform content belong to LioKart by Mitansh Ventures or its authorised licensors, unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or commercially use such material without appropriate permission.

Seller-owned product images, trademarks, and brand materials remain subject to the rights of their respective owners.

16. Third-Party Services

LioKart may rely on third-party services including:

• Payment gateways
• OTP providers
• Hosting providers
• Delivery service providers
• Communication services
• Technology providers

LioKart is not responsible for independent third-party services beyond the extent required under applicable law.

17. Service Availability

LioKart may:

• Modify features
• Add or remove services
• Change service areas
• Temporarily suspend services
• Perform maintenance
• Update the website or applications

We do not guarantee that the platform will always be uninterrupted, error-free, or continuously available.

18. Limitation of Liability

To the extent permitted by applicable law, LioKart will not be responsible for indirect, incidental, special, or consequential loss arising from the use of the platform.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded under applicable law.

19. Indemnity

To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful use of LioKart, fraud, intentional misuse, or material violation of these Terms.

20. Privacy

Use of personal information is governed by the LioKart Privacy Policy.

By using LioKart, you acknowledge that your information may be processed according to that Privacy Policy.

21. Changes to These Terms

LioKart may update these Terms from time to time due to:

• Changes in services
• Operational requirements
• Legal requirements
• Technology changes
• Business requirements

Updated Terms will be published on the LioKart website or application with a revised “Last Updated” date.

Continued use of LioKart after an update may be treated as acceptance of the updated Terms where permitted by law.

22. Governing Law

These Terms are governed by the laws of India.

Any dispute relating to LioKart will be handled in accordance with applicable Indian law and the jurisdiction rules applicable to the relevant matter.

23. Contact Us

For questions regarding these Terms & Conditions, contact: