Return & Refund Policy

1. Return Request Window

Customers may request a return or exchange within 3 hours of delivery.

Return or exchange requests raised after the 3-hour window may not be accepted, except where required by applicable law or in exceptional cases approved by LioKart.

2. LioKart Seal Condition

To be eligible for a normal return or exchange:

• The LioKart seal must not be broken, removed, or tampered with
• The product should be unused
• The product should be in its original condition
• Original tags, packaging, and accessories should be retained where applicable

If the LioKart seal has been broken or removed, the product will normally not be eligible for return or exchange.

3. Exceptions for Genuine Issues

The seal restriction may not apply in genuine fulfilment or product-related cases such as:

• Wrong product delivered
• Damaged product
• Defective product
• Missing item
• Incorrect size or variant sent
• Other verified fulfilment issues

Such requests will be reviewed by LioKart before approval.

4. Refund or Exchange Choice

Where a return request is eligible, the customer may choose:

• Refund, or
• Exchange

The selected option will be subject to product availability, verification, and approval.

If an exchange product is unavailable, LioKart may process a refund instead.

5. Return Verification

All return, exchange, and refund requests are subject to verification by the LioKart TRF team.

LioKart may check:

• Product condition
• Seal condition
• Tags and packaging
• Order details
• Product received by the customer
• Reason for return
• Photos or other evidence where required

Approval will be provided after the request and product meet the applicable return conditions.

6. Return Pickup

Eligible return or exchange products will be picked up by a LioKart rider or an authorised delivery partner.

Customers should keep the product ready for pickup in the same condition in which it was received.

7. Return Pickup Charges

LioKart does not charge customers a return or pickup fee for approved return or exchange requests.

Eligible pickup will be arranged without additional return pickup charges to the customer.

8. Refund for Prepaid Orders

For prepaid orders, approved refunds will normally be processed back to the original payment method.

The time required for the refunded amount to appear may depend on:

• Payment gateway
• Bank
• UPI provider
• Card issuer
• Applicable payment network

LioKart is not responsible for delays caused solely by banks or payment providers after the refund has been successfully initiated.

9. Refund for Cash on Delivery Orders

For Cash on Delivery (COD) orders, approved refunds may be processed to the customer’s:

• UPI account, or
• Bank account

The customer may be required to provide correct UPI or bank details for processing the refund.

LioKart will not be responsible for delays or failed refunds caused by incorrect payment information provided by the customer.

10. Exchanges

For an approved exchange:

• The requested replacement must be available
• The original product must pass return verification
• The exchange may be for another eligible size, variant, or product as permitted by LioKart

If the requested replacement is unavailable, the customer may choose or receive a refund as applicable.

11. Damaged, Defective or Wrong Products

If a customer receives a damaged, defective, incorrect, or incomplete order, the customer should raise the issue within 3 hours of delivery.

LioKart may request:

• Product photographs
• Packaging photographs
• Order details
• Other relevant evidence

After verification, the customer may receive an exchange or refund depending on the customer’s preference and product availability.

12. All Clothing Items

At launch, LioKart does not maintain a separate non-returnable clothing category.

Eligible clothing items may be returned or exchanged subject to:

• The 3-hour request window
• Seal condition
• Product condition
• Verification by LioKart
• Other conditions stated in this policy

13. Refund Processing

Once a refund is approved, LioKart will initiate the refund through the applicable payment method.

Actual credit time may vary depending on the bank, payment gateway, UPI provider, or payment network.

14. Abuse of Return Policy

LioKart may reject a return, refund, or exchange request where there is reasonable evidence of:

• Product misuse
• Intentional damage
• Fraudulent claims
• Product substitution
• Repeated abuse of the return process
• False information or manipulated evidence

LioKart may also restrict accounts that repeatedly misuse the return or refund process.

15. Order Cancellation

If an order is cancelled before successful delivery, any applicable prepaid amount will be refunded according to the payment and refund process.

Cancellation may occur due to reasons such as:

• Product being out of stock
• Seller being unable to fulfil the order
• Delivery issue
• Payment issue
• Technical issue
• Fraud or suspicious activity

16. Policy Changes

LioKart may update this Return & Refund Policy from time to time due to operational, legal, or service-related changes.

The latest version will be published on the LioKart website or application with an updated “Last Updated” date.

17. Contact Us

For return, exchange, or refund-related assistance, contact: